Shipping policy
Delivery & Dispatch Policy
Delivery Rates & Estimates
Delivery charges for your order will be calculated and displayed at checkout.
|
Delivery |
Production1+ Delivery Time2 |
Delivery Price |
|
UK shipping Royal Mail 24 (First Class) |
Delivered within 4-7 working days |
£4.95 |
|
International Tracked (USA ONLY) |
4-5 days production (All orders are made to order) |
£16.95 |
|
Collection Mon-Fri 9AM-5PM |
Please email us at hello@masoniccorner.com to confirm collection day and time. Address: 8 Scarratt Close, Forsbrook, Stoke on Trent, Staffordshire, UK, ST11 9AP |
FREE |
(1) Our production days are Monday to Friday (Excluding Bank Holidays)
(2) Delivery is made from Monday to Saturday.
(1) and (2) Times are indicative and not guaranteed. We will do our best to meet these estimates, however current production levels, seasonal variances and courier services could result in additional delivery time.
Dispatch confirmation & Order tracking
You will receive a dispatch confirmation email once your order has shipped containing your tracking number(s) if applicable. The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Masonic Corner is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Please inspect your order immediately upon receipt and contact us within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can send a replacement via our express dispatch service free of charge.
Please send us a photo of the packaging materials and damaged goods to hello@masoniccorner.com
Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required or your items were personalised (please see our refund policies). If the goods are still required, you will be charged a redelivery fee for a second delivery.
It is the responsibility of the customer to ensure the delivery address is correct and there is someone at the address at the specified date to recieve your order. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where your order has been left. Alternatively, your order may be posted through the letterbox, or left in a safe location on the property, such as porches with a door, sheds or greenhouses and garages. If an order is showing as being delivered but you are claiming non receipt of it, please contact us via email. Notification of such failures must be made within 7 working days from last day of expected delivery. Please allow 4-5 working days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us. Failure to raise a initial query within this timeframe may result in failure to investigate with our couriers and redress may not be offered.
Returns Policy
Our refund policy provides detailed information about options and procedures for returning your order.